Privacy Policy

This policy explains how NewLaw.ai Pty Ltd (newlaw.ai, we, us) handles personal information when you use our website and platform. We are an Australian software provider. We are not a law practice and we do not provide legal representation ourselves; tailored legal work is performed by the law firm you engage.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). When you use a firm's white-label workspace, that firm is also responsible for the personal information it controls under its own privacy obligations.

We collect only what we need to run the service. Depending on how you use it, that can include:

• Account information: your name, email address, password credentials and workspace settings.
• Intake details: the facts you provide about your matter through guided questionnaires, including dates, parties, amounts and your description of events.
• Documents: files you choose to submit to a configured workspace, which may contain personal information about you and others.
• Communications: messages, enquiries and demo requests you send us, and our replies.
• Technical information: device, browser, IP address and usage logs collected to keep the service secure and working.

A legal matter can involve sensitive information, for example details of your health, finances, family circumstances or any court proceedings. Where the law treats this as sensitive information, we collect and handle it only with your consent and only where it is reasonably necessary for the service you have asked for, or where we are otherwise permitted by law. Please share only what is relevant to your matter.

We use your personal information to:

• Provide the platform: organise your matter, run screeners, prepare AI-assisted information and produce a matter pack that is held for a named admitted solicitor's review.
• Hand over to a firm: where you choose, share your matter with a law firm so it can assess and, if engaged, act for you.
• Support and improve the service: respond to enquiries, fix problems and keep features working.
• Security and compliance: protect accounts, maintain audit logs and meet our legal obligations.

We do not sell your personal information, and we do not run paid-referral or claim-farming features of any kind.

The platform uses AI to organise your intake into a plain-English summary, sort documents and prepare a first draft. This is AI-assisted information, held for review by a named admitted Australian solicitor before anyone relies on it. It is general information; it is not a substitute for engaging a lawyer.

We process personal information in-region (within Australia) where possible. Some AI processing may be performed by trusted technology providers under contract, on terms that require them to protect your information and use it only to deliver the service to us. We do not allow your matter content to be used to train third-party public models.

When you choose to take your matter to a law firm, or when you use a firm's white-label workspace, we disclose the relevant personal information (your intake summary and the documents you have shared) to that firm so it can assess your matter and, if you engage it, act for you. From that point the firm handles your information as your legal service provider, subject to its own privacy and professional obligations.

We may also disclose personal information to service providers who help us run the platform (such as hosting, email and analytics), and where we are required or authorised to do so by law.

We aim to keep personal information in Australia. Where a service provider stores or processes information overseas, we take reasonable steps to ensure they handle it consistently with the Australian Privacy Principles, as required by APP 8. Where this applies, the countries involved are typically those where our hosting and infrastructure providers operate. We will update this policy with specific locations before general availability.

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. These include encryption in transit, access controls and permissions on your data room, audit logging on files, and limiting staff access to what is necessary. No method of transmission or storage is perfectly secure, but we work to reduce risk and to respond quickly if an issue arises.

We keep personal information only for as long as we need it to provide the service, to meet our legal and record-keeping obligations, or to resolve disputes. When it is no longer needed, we take reasonable steps to delete or de-identify it. Where a firm controls your matter, that firm's retention obligations also apply.

You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is wrong or out of date. We will respond within a reasonable time. We may need to verify your identity first, and in limited cases the law lets us decline a request, in which case we will explain why.

To make a request, email info@newlaw.ai.

If you think we have mishandled your personal information, please contact us first at info@newlaw.ai so we can look into it. We will acknowledge your complaint and aim to resolve it promptly.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this policy as the platform grows or as our obligations change. When we do, we will revise the date below. For material changes we will take reasonable steps to let you know.

For any privacy question or request, contact NewLaw.ai Pty Ltd at info@newlaw.ai.